Terms and conditions
Please read carefully
The Friendship Hotel, 536 Manchester Road, Stocksbridge Sheffield S36 2DW is owned by CPL Enterprises Ltd. In this document “Company” means CPL Enterprises Ltd , “Hotel” means The Friendship Hotel, and its grounds, “Conditions” means the general terms and conditions as set out below, “Booking / Bookings” means a reservation held with the Hotel to partake in the facilities available, for example, but not limited to, accommodation, dining, leisure activities, functions and events.
The Conditions noted below are the general Conditions associated with Bookings for the Hotel. The Company reserves the right to revise these Conditions at any stage without notice and the Conditions posted on the Hotel website will be deemed to be the current Conditions at any point in time.
1. Accommodation Bookings
1.1 Accommodation Bookings made with the Hotel are subject to varying terms and conditions depending on the source of the Booking, the nature of the Booking and any packaged elements within the Booking.
1.1.1 Specific terms and conditions are detailed with each source through whom bedrooms can be booked and you are encouraged to note carefully the terms and conditions of booking at the time the reservation is made.
1.2 Accommodation Bookings linked with weddings or events to be held at the Hotel are often confirmed with the person booking the wedding / event and may carry specific clauses concerning the number or type of rooms booked and held for a period of time. Specific clauses in such contracts can be confirmed with the event organiser.
1.3 Group bookings of 4 rooms or more will be given a separate booking contract.
1.4 All incidentals must be settled prior to departure.
2. Weddings, Events, Parties.
2.1 Weddings, and other events such as meetings, and private functions, have specific terms and conditions associated with them, which are communicated and agreed with the booker through the Business Event Order at the time of confirming the occasion.
2.2 Such terms and conditions include, but are not limited to, any provisions regarding number of attendees, cancellation and postponement.
3.1 All prices will be quoted inclusive of VAT at the prevailing rate unless otherwise stated.
3.2 Pricing for weddings and events will be confirmed with the booker and are the subject of specific terms and conditions.
3.3 The Company reserves the right to amend at any stage, without prior notice, its pricing for all goods and services at the Hotel and to reflect changes in VAT or any other government imposed tax such as rates of duty.
3.4 Contracted prices will be honoured at all times save for changes in taxes.
4.1 All invoices are due for payment on presentation unless credit terms have been arranged with the Hotel direct.
4.2 The Hotel accepts payment in UK Sterling through cash, all major credit and debit cards, bank transfers and cheque payments.
4.3 Cheques are to be made payable to CPL Enterprises transfers must have cleared the hotel bank account before being considered as valid payment.
5. Use of Hotel
5.1 The hotel caters to many different user groups in any one period of time and the facility is there for the enjoyment of all.
5.2 In using the Hotel, it is agreed that you will take reasonable precautions to ensure that no damage occurs or injury to any person. You are responsible for your actions.
5.3 You agree to conduct yourself in an orderly fashion, to comply with any request of the Hotel management and abide by all applicable statutory controls in respect of, but not limited to, health & safety, fire regulations, licensing permissions. Should guests act in an improper or disorderly way, or refuse to comply with reasonable requests from our staff, the Company reserves the right to terminate their stay or to eject those who are the cause of the disorder. Should this occur, no monies will be refunded.
5.4 The Company operates a zero tolerance rule to abusive and aggressive behaviour towards all employees and other guests.
5.5 Children must be supervised by a responsible adult at all times and are the responsibility of their accompanying adult.
5.6 We cannot accept any liability whatsoever in the event of an accident due to children playing or running around. We respectively request, for their safety and that of the staff and guests that they remain under supervision at all times. The grounds of the Hotel present many hazards for unaccompanied minors, e.g.car park area, through traffic and beer garden.
5.7 In respect of pets, we welcome well-behaved dogs accompanying guests; however dogs cannot be left unattended in any area including bedrooms at any time and dogs are allowed in public areas if they are clean and dry.
5.8 Dogs accompanying their owners are charged at £15.00 per night. We have only certain bedrooms where we accommodate dogs with a maximum of 2 dogs per room
5.9 The Hotel is strictly a no smoking hotel and anyone found to be smoking in their bedrooms will receive a £100.00 charge for the cleaning and de-fuming of the room.
6. CANCELLATION / POSTPONEMENT
6.1 By the Hotel
The Hotel reserves the right to cancel the Reservation (or any part thereof) if:
6.1.1 The Client fails to adhere to any of the Conditions including, but not limited to, payment of any deposits by the due date;
6.1.2 In the opinion of the Hotel, there has been a significant change in the Client’s contracted booking (e.g. reduction in days/accommodation);
6.1.3 The Client is insolvent, or the Hotel has reasonable grounds for anticipating the same;
6.1.4 The Hotel is not satisfied with the Client’s credit status;
6.1.5 In the reasonable opinion of the Hotel, the Client or Reservation might prejudice the reputation of the Hotel;
6.1.6 If the Hotel, or any part of it, is closed or damaged due to circumstances beyond its reasonable control; or
6.1.7 The Hotel is requested to cancel the Reservation by any government or other authority.
6.1.8 If the Hotel is sold or ceases to be owned by CPL Enterprises Ltd.
6.1.9 If the Hotel cancels the booking, a full refund of any monies paid in respect of the booking will be given, issued in the form of a cheque through the Company registered office.
6.1.10 The value of the deposit returned will be the extent of liability owing to you.
6.2 By the Client
Cancellation by the Client will enable the Hotel to raise a cancellation charge (“Cancellation Charge”) which shall be calculated as a percentage of the Revenue as detailed below:
2 weeks prior to the arrival date 100% refund.
1 week prior to the arrival date 50% refund.
Less than 1 week prior to the arrival date 0% refund.
6.3 The Hotel will use its reasonable endeavours to re-sell to another client the accommodation, function rooms, services and other facilities booked in connection with the Reservation and a proportional reduction in the Cancellation Charge will be made if the Hotel is successful.
6.4 If a Cancellation Charge is due, any deposit will be held until the original Reservation dates have passed and an assessment of the charges can be made by the Hotel and the deposit offset against the Cancellation Charges.
6.5 Any confirmed Guests who do not arrive, or who depart early will be charged for at the rate of 100% of their respective Revenue.
6.6 You may postpone your Reservation on one occasion only to a date within 365 days of the original booking date, subject to availability. In the event of a postponement. The Company, liability for non-availability of dates should you wish to postpone your Reservation.
7. General Terms
7.1 The Company reserves the right to amend tariffs throughout the Hotel, to make changes to the Hotel, its business and its environs without the prior consent of its customers.
7.2 Any information supplied to the Hotel is held in accordance with the Data Protection Act 1984 and maybe used by the Hotel to keep you informed with special offers and promotions we believe may be of interest to you. We do not disclose personal information to another organisation or individuals unless required to do so by law.
7.3 Our premises licence governs our times of service.
7.6 The Hotel cannot be held liable for any services that have not been provided by us.
7.7 Prior consent must be obtained from the Hotel for any externally arranged entertainment, services or decorations. Any third party providing entertainment must supply the Hotel with a copy of public liability insurance and PAT testing certification or access may be denied.
7.8 The Hotel reserves the right to evacuate the Hotel in the event of a Fire Alarm or other emergency irrespective of whether it is a genuine emergency or not, in order to protect all guests and staff and in this event, does not accept any liability for any inconvenience caused.
8. Loss & Damage:
8.1 The costs of repairing any damage you caused to the property, furnishings or equipment will be charged to you.
8.2 Subject to its liability under the Hotel Proprietors Act 1956, neither the Company, CPL Enterprises Ltd nor the Hotel can accept responsibility for loss of, or damage to, guests’ property however caused. Nor can such parties be held responsible for any gifts that have been delivered to or handed over to a representative of the Hotel.
8.3 Items of lost property are managed in accordance with the lost property procedure; unclaimed items are discarded or given to third parties after a period of time as set out in this procedure.
8.4 Neither the Company, CPL Enterprises Ltd nor the Hotel can accept responsibility for loss of, or damage to any vehicle left in the Hotel car park or on the Hotel grounds.
8.4 8.4 Neither the Company, CPL Enterprises Ltd nor the Hotel can accept responsibility for loss of, or damage to any bikes or equipment stored in the Hotel bike store or on the Hotel grounds.
9. Force Majeure
9.1 “Force Majeure Event” means a severe circumstance outside the control of either party. It includes, but is not necessarily limited to, Acts of God, fire, flood, earthquake, explosion, terrorism, war, riots or civil disturbances, loss of power and similar catastrophic events. For the avoidance of doubt Force Majeure does not include adverse weather conditions, disruption to public transport and the like;
9.2 If a Force Majeure Event is of such severity that there is no option but to cancel your reservation, both the Hotel and you will bear their own losses, as neither is responsible for the cancellation.
9.3 If the Hotel is prevented or hindered from providing the accommodation / services booked by a Force Majeure Event, the Hotel may, at its sole option, re-locate you to another Hotel in the same locality, or terminate the booking forthwith.
9.4 In the case of cancellation or termination as set out in 6.3 above the Hotel will refund any deposits paid but shall have no other obligation or liability to you.
10. Governing law
12.1 These Conditions are governed by English Law and English law shall govern these Conditions in all respects.